FAQ

Frequently Asked Questions (FAQ) for LOWRY SALES LTD

Welcome to the LOWRY SALES LTD FAQ page! Below are some of the most common questions we receive. If you don't find the answer you're looking for, please feel free to contact us.

1. What products do you sell?
We offer a variety of high-quality home decor items, including carpets and pillows. Each product is carefully selected to provide comfort and style to your living space.

2. How can I place an order?
Simply browse our website, add the products you wish to purchase to your cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete the order.

3. How do I pay for my order?
We accept payment through major credit and debit cards, as well as other secure payment methods available at checkout. All transactions are processed securely.

4. How much does shipping cost?

  • UK Shipping: £20 per order.
  • International Shipping: £40 per order.
    Shipping costs are calculated per order, regardless of the number of items in your cart.

5. How long does shipping take?

  • UK Orders: Delivery typically takes 3-7 business days after dispatch.
  • International Orders: Delivery usually takes 7-14 business days, depending on the destination and customs processing.

6. Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your delivery.

7. Do you offer international shipping?
Yes, we ship to many international destinations. The shipping fee for international orders is £40 per order.

8. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at shopify@lowrysalesltd.com or call +44 1752 774779. We will resolve the issue by arranging a return, replacement, or refund.

9. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at shopify@lowrysalesltd.com. If the order has not yet been shipped, we can cancel it for you. Once the order has been dispatched, we are unable to cancel it, but you can return the item in accordance with our Return and Refund Policy.

10. How do I return an item?
To return an item, please contact us within 30 days of receiving your order. The item must be in its original, unused condition. For more details, refer to our Return and Refund Policy.

11. Are there any restocking fees?
No, we do not charge restocking fees for returns, as long as the item is in its original condition and packaging.

12. Do you offer gift cards?
At this time, we do not offer gift cards. However, we are constantly exploring new ways to improve our services, so please stay tuned for future updates.

13. How do I contact customer service?
You can reach us via email at shopify@lowrysalesltd.com or call +44 1752 774779. Our customer service team is here to help!

14. Do you offer discounts or promotions?
We occasionally offer discounts and special promotions. Please sign up for our newsletter to stay informed about any sales or offers.

If you have any other questions, don't hesitate to reach out to us. We’re always happy to assist!

This FAQ is subject to change. Please review it periodically for updates.